In collaboration with Patient & Family Centered Care (PFCCpartners), the HealthInsight Hospital Improvement Innovation Network (HIIN) will follow a multi-tiered approach to providing support, resources and curriculum to address the needs of hospitals at all stages of evolution of PFE practices. Building on its experience with the HEN and the American Institute of Research Patient Family Engagement Council, and its position as the PFE subcontractor to the National Coordinating Center for the QIN-QIOs, PFCCpartners will provide existing programs, as well as develop new materials and resources. PFCCpartners is uniquely positioned to build programs based on the Six Strategies of Patient Family Engagement (AIR, 2015), with the goal of creating continuity of PFE practices across CMS programs.
HealthInsight and PFCCpartners will assess current PFE practices employed by our participating hospitals. The assessment will be based on the five PFE metrics and supporting approaches with the goal of stratifying hospitals into three groups: novice, experienced and master. This stratification will allow us to more appropriately provide resources of value and relevance to the organization. The five PFE metrics are: